OU Information Technology reports campuswide network outages | News

OU Information Technology is currently experiencing network issues, affecting several university sites and applications.

According to the OU IT alerts website, users may be unable to access several applications and services, including but not limited to the services listed on the website.

The website lists nine services as down:

• Canvas.

• ClassNav and iAdvise.

• MyMedia.

• ONE.ou.edu.

• Qualtrics.

• Banner.

• Laserfiche.

• PeopleSoft Human Capital Management.

• OU IT Service.

The website lists 11 services as “affected,” including OU Service, Sooner Card, Data Center Network, VDI service, Zoom, VPN, and other network and telecom services.

Emma Chase, fine arts junior and student supervisor at the Bizzell Memorial Library, said the outages began to affect the library around 11 a.m. She said none of the library’s printers and OU ID scanners are working.

“If (students) need to check out a book or technology from the circulations desk, we usually have them tap their IDs, and they’re not working either,” Chase said.

While the library has resorted to scanning IDs, Chase said the library has found it difficult to find a solution for the printers, as they’re from a third party company and not associated with OU or OU Libraries. 

According to Keaton Shaffer, an OU Daily reporter who lives on campus, students could not use their meal swipes when purchasing food at the Oklahoma Memorial Union and had to write their OU ID numbers on paper.

Kyle Tarczon, industrial and systems engineering and residential adviser at Couch Center, said the ID scanners went down in the building around 8 a.m., locking the entrance doors. 

“I know a lot of residents were struggling getting lunch at the cafe and really finding places that student card taps you in, uses your meal plan, and kind of gets you into places,” Tarczon said.

Tarczon said Walker Center and Cross Village were also having issues with their ID scanners, but he didn’t know if they were back on.

According to the OU IT alerts website, OU IT technicians are still working to restore service.

OU Daily reached out to OU Marketing and Communications for follow up questions related to the outages but was directed to the OU IT alerts website.

This story was edited by Anusha Fathepure and Ismael Lele. Mary Ann Livingood copy edited this story.

Ana Barboza is news editor and profiles businesses, organizations and individual community members that are influential to OU and the Norman community. Her goal is to tell the stories of the hidden gems Norman and OU have to offer. Ana can be contacted at [email protected].